TERMS 2018-02-09T14:40:34+00:00

Terms & Conditions

I’m honoured to be working with you!

Please read the following Terms and Conditions prior to engaging Food Freedom Coaching.  Purchasing my services implies acceptance of these Terms and Conditions. Food Freedom Coaching reserves the right to modify the current Terms and Conditions at any time. Please feel free to discuss any of these Terms and Conditions with me if you have any questions.


Sessions can be booked over the phone or email. Unless otherwise agreed, our work together will be conducted on Skype. Please call at the agreed time of our appointment. Please ensure you have Skype installed, have a stable Internet connection and are ready to go. In the event that you are not able to connect via Skype you may call me on my mobile phone at your cost. We may agree to suspend our work for a period of time to allow for holidays etc. This arrangement must be confirmed in writing.


Rescheduling or cancellations of appointments should be conducted at least 24 hours before the planned time. The full session fee will be charged when less than 24 hours notice is given or for not showing up to a session. Cancellation or rescheduling of a session is to be done by conversation over the telephone. An SMS text message or email does not constitute a cancellation unless there has been a response back from myself acknowledging the cancellation.

The monthly program requires a commitment of at least two months. The monthly program fee for the first month is non-refundable. It is your responsibility to show up for booked sessions and daily check-ins, and for calling on time to make use of your booked time with me. Missing daily calls does not entitle you to claim them once the agreed daily time slot has passed.


I am qualified as a life coach and counsellor. While counselling focuses more on your past and includes empathic listening, coaching is focused on the here and now and on unpacking limiting beliefs and helping you in seeing and then transforming your thinking, emotional and behaviour patterns over time, and finding new resources to move forward. The process may be long term or short term, with a frequency that depends on your needs.

The process of coaching and counselling is not linear and there are benefits and risks. It often involves discussing unpleasant aspects of your life, and you may experience uncomfortable feelings like sadness, guilt, anger, frustration, loneliness, and helplessness. But there are also many benefits, such as  better relationships, solutions to specific concerns, and significant reductions in feelings of distress. You may find yourself deciding to change behaviours, where and how you work, substance use, schooling, where you live or your relationships.

Change can sometimes be quick and easy, but more often it can be gradual and even frustrating. There is no guarantee that our work together will yield positive or intended results.

There are no guarantees of what you will experience or how long it will take. To be sure to give you the best outcomes possible we will continue to evaluate your needs.

Coaching and counselling require your active involvement, honesty, openness and willingness in order to change your thoughts, feelings and/or behaviour. It’s important for you to commit to doing the work, both in session and between sessions to the best of your ability. I will support you throughout your journey; all decisions, actions and non-actions are your responsibility.

I am not a psychologist or psychotherapist. I am not licensed in addictions counselling or eating disorders counselling. My work is based on my personal experience as having suffered food addiction and binge eating disorder. I use a lot of my own experience to assist you. If you are in treatment with a psychologist or any other therapist, I may request you to provide me with permission from them to work with me. If for any reason, I feel the need to refer you on to a psychologist a full refund for any unused sessions will be paid to you in full. You waive any right to sue me.


During our work together I may offer a food plan and eating guidelines. I am not a qualified nutritionist, weight loss professional or dietician. I will ask you to discuss any food plan and eating guidelines I offer with your doctor and/or health care professional to ensure they are in line with any health conditions you have or medical treatment you are receiving. The wellness and nutritional information I provide is to be used at your own risk and you should not rely on this information as a substitute for professional medical advice, diagnosis or treatment. If you have any concerns or questions about your health, you should always consult with a physician or other health-care professional. I may also refer you to other healthcare professionals to deal with biomedical issues that are existing or arise during our work.


As part of providing services to you I will need to collect and record personal information to do with name, contact details, health and wellness as well as ongoing notes documenting what happens during the appointment. I can share these notes with you upon request.


As my client you have privileged communication. This means that your relationship with me as a client, all information disclosed in our sessions, and any session notes, are confidential and may not be revealed to anyone without your written permission, except where law requires disclosure. This means that all personal information gathered during your work with me will remain confidential except when:

  1. It is subpoenaed by a court, or
  2. Failure to disclose the information would place you and/or another person at risk, or
  3. Your prior approval has been obtained in writing to discuss this information with another person.

There are some situations in which I am legally obligated to take action to protect others from harm, even if I have to reveal some information about a client’s treatment. For example, if I believe that a child, elderly person or disabled person, is being abused, I must file a report with the appropriate state agency. If I believe that a client is threatening serious bodily harm to another, I am required to take protective actions. These actions may include notifying the potential victim, contacting the police, or seeking hospitalisation for my client. If a client threatens to harm himself/herself, I may be obligated to seek hospitalisation for them or to contact family members or others who can help provide protection.

These situations have not occurred in my practice. If a similar situation occurs, I will make every effort to fully discuss it with you before taking any action. I will ask you to sign a consent form outlining the above.


If there is an emergency during our work together, in which I become concerned about your personal safety or the possibility of you injuring someone else, I will do whatever I can within the limits of the law to prevent you from injuring yourself or another. For this purpose I may contact the person whose name you have provided on the consent forms provided. 


If you ask me to, and give written consent, I may release limited information to any person/agency you specify, unless I feel that releasing information might be harmful to you. If this was the case I will explain the reasons for denying your request.


I do not share or sell any client details with third party companies without express permission and I will only email or contact you regarding matters pertaining to our work together.


Payment is taken in advance. You may choose to pay per session or to pay all fees upfront. Our work together will commence once an invoice has been paid.


You may make a secure payment through PayPal. Food Freedom Coaching also accepts Direct Deposit in Australian Dollars to Vanessa Kredler ANZ Bank BSB 012747 AC 221706736 or cash payments.


I adhere to the Australian Counselling Association Code of Ethics, the International Coach Guild Code of Ethics and the Code of Conduct for Unregistered Health Professionals.


I have regular supervision in order to provide you with the best possible service. Names or other identifying information are never mentioned; client identity remains anonymous and your confidentiality will be fully maintained.


A dual or multiple relationship exists for a coach / counsellor with a client when there is an additional relationship with a client apart from the therapeutic relationship. Not all dual relationships are unethical or avoidable however dual relationships between coach / counsellor  and client can compromise the work, and for this reason will be considered from the perspective of potential harm to client or the coaching / counselling relationship. Sexual involvement will never be part of the coaching / counselling process.


Should you experience any problems or have any concerns whatsoever please don’t hesitate to contact me at  info@foodfreedomcoaching.com


Both you and I have the right to terminate the services in writing. In the event of termination, you will be charged for the work already carried out at the date of the cancellation. The monthly program fee for the first month is non-refundable.


My services are provided without warranty of any kind, either expressed or implied.


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Last Updated 09 February 2018