TERMS 2017-10-31T12:15:46+00:00

Terms & Conditions

I’m honoured to be working with you!

Please read the following Terms and Conditions prior to engaging Food Freedom Coaching.  Purchasing my services implies acceptance of these Terms and Conditions. Food Freedom Coaching reserves the right to modify the current Terms and Conditions at any time.

SCHEDULING SESSIONS

Sessions can be booked over the phone, email or by using the online booking system. Unless otherwise agreed, our work together will be conducted on Skype. Please call at the agreed time of our appointment. Please ensure you have Skype installed, have a stable Internet connection and are ready to go. In the event that you are not able to connect via Skype you may call me on my mobile phone at your cost. We may agree to suspend our work for a period of time to allow for holidays etc. This arrangement must be confirmed in writing.

RESCHEDULING AND CANCELLATION POLICY

Rescheduling or cancellations of appointments should be conducted at least 24 hours before the planned time. The full session fee will be charged when less than 24 hours notice is given or for not showing up to a session. Cancellation or rescheduling of a session is to be done by conversation over the telephone. An SMS text message or email does not constitute a cancellation unless there has been a response back from myself acknowledging the cancellation.

COACHING AND COUNSELLING

I am qualified as a life coach and counsellor. While counselling focuses more on your past and includes empathic listening, coaching is focused on the here and now and on unpacking and busting your limiting beliefs. I ask a lot of questions to help you reframe the world differently and transform your thinking, emotional and behaviour patterns over time.

I am not a psychologist or psychotherapist. I am not licensed in addictions counselling or eating disorders counselling. My work is based on my personal experience as having suffered food addiction and binge eating disorder. I use a lot of my own experience to assist you. If you are in treatment with a psychologist or any other therapist, I may request you to provide me with permission from them to work with me. If for any reason, I feel the need to refer you on to a psychologist a full refund for any unused sessions will be paid to you in full. You waive any right to sue me.

MEDICAL SUPERVISION

During our work together I will offer a food plan and eating guidelines. I am not a qualified nutritionist, weight loss professional or dietician. I will ask you to discuss any food plan and eating guidelines I offer with your doctor and/or health care professional to ensure they are in line with any health conditions you have or medical treatment you are receiving. The wellness and nutritional information I provide is to be used at your own risk and you should not rely on this information as a substitute for professional medical advice, diagnosis or treatment. If you have any concerns or questions about your health, you should always consult with a physician or other health-care professional.

CONSENT

As part of providing services to you I will need to collect and record personal information to do with name, contact details, health and wellness as well as ongoing notes documenting what happens during the appointment. I can share these notes with you upon request.

CONFIDENTIALITY

I recognise that anything you share with me is regarded as confidential, whether it is business or personal information.  I undertake not to, at any time, either directly or indirectly use or disclose any information you share with me except when:

  1. It is subpoenaed by a court, or
  2. Failure to disclose the information would place you and/or another person at risk, or
  3. Your prior approval has been obtained to discuss this information with another person.

RESULTS

Please be aware that results are not guaranteed and you are responsible for creating your own results and committing to doing the work, both in session and between sessions. I will support you throughout your journey; all decisions, actions and non-actions are your responsibility.

YOUR PRIVACY

I do not share or sell any client details with third party companies without express permission and I will only email or contact you regarding matters pertaining to our work together.

PAYMENT

Payment is taken in advance. You may choose to pay per session or to pay all fees upfront. Our work together will commence once an invoice has been paid.

ACCEPTED FORMS OF PAYMENT

You may make a secure payment through PayPal. Food Freedom Coaching also accepts Direct Deposit in Australian Dollars to Vanessa Kredler ANZ Bank BSB 012747 AC 221706736 or cash payments.

PROFESSIONAL CODES OF ETHICS

I adhere to the Australian Counselling Association Code of Ethics, the International Coach Guild Code of Ethics and the Code of Conduct for Unregistered Health Professionals.

COMPLAINTS PROCEDURE

Should you experience any problems please don’t hesitate to contact me at  info@foodfreedomcoaching.com

TERMINATION OF SERVICES

Both you and I have the right to terminate the services in writing. In the event of termination, you will be charged for the work already carried out at the date of the cancellation.

WARRANTY

My services are provided without warranty of any kind, either expressed or implied.

COPYRIGHT

The content published on this website is governed by the copyright laws of Australia. Any duplication, processing, distribution or any form of utilisation beyond the scope of copyright law shall require the prior written consent of the author or authors in question.

OUR COMMITMENT

By entering into this agreement, you agree to complete the required work in between our sessions, and the sessions themselves. For you to create the change that you desire, you must be prepared to challenge some of your old beliefs, strategies and behaviours. Your commitment to the relationship will make the difference and as your coach and counsellor, I will play at 100% in every session with you and I stand by my services.

Please don’t hesitate to contact me should you have any questions. Let’s discover life beyond food!

Last Updated 21 October 2017